Helpful information

Exchange & Returns

We hope you are delighted with your order. If you are not entirely satisfied, write to us within 14 days of delivery and we will arrange an exchange or a refund.

14 days From delivery to tell us you would like to return or exchange something.
Original box Undamaged, unused, in saleable condition, with proof of purchase.
By courier Perfume cannot travel by standard post, so we organise the collection.
  1. Write to customer services Email us within 14 days of delivery with your order number, and tell us whether you would like an exchange or a refund.
  2. Pack it as it arrived The product goes back in its original box, unused and in saleable condition, with proof of purchase. The box must be packed to ensure safe return, as we cannot accept damaged returned goods.
  3. We arrange the collection The Department of Transport restricts sending perfume by standard post, so we organise a courier pick-up. Once it reaches London we process your exchange or refund.

Ready to send something back

Have your order number to hand. Tell us whether you would like an exchange or a refund and we will arrange the courier.

Start a return

Damaged, incorrect or incomplete

Photograph the parcel, keep the shipping box and packing materials for the carrier to inspect, and tell us within 14 days. We collect and put it right.

Report a problem

The fine print

Online sales

We hope you are delighted with your order. If for any reason you are not entirely satisfied with your item(s) purchased from ormondejayne.com (UK), you may return these to us. We will be happy to offer you an exchange or a refund.

The product(s) needs to be returned in the original box within 14 days of delivery, undamaged/unused, in saleable condition and a proof of purchase is required. The box must be packed to ensure safe return, we cannot accept damaged returned goods.

Unless Ormonde Jayne has sent you an incorrect/incomplete order, we regret that you will be required to pay for the return of the item(s). To do this please contact customerservices@ormondejayne.com.

Please note, due to restrictions of sending perfume by standard post determined by the Department of Transport, we will need to organise for the product to be picked up by our courier service which is more costly than standard post.

If a product has been used or opened, we operate a no-return, refund or exchange policy, unless the product is faulty.

Incorrect or incomplete orders

If the products you receive do not match your order, please accept our apologies.

Notify customerservices@ormondejayne.com within 14 days of delivery and we will arrange a collection and send the correct order.

Damaged items

Please inspect your parcel on arrival for any severe damage that may have occurred during shipment. If badly damaged, please photograph and send these to us.

It is normal for the carton to show some wear, however, if internal damage has occurred to your order, please contact customerservices@ormondejayne.com.

Please retain the shipping box, packing materials and the damaged items for inspection by the carrier company.

Purchases from the boutique

We are unable to accept returns and operate a no return or refund policy for products purchased instore except where the product is faulty. Please bring the product to the boutique along with proof of purchase and we will happily process your refund or exchange immediately.

Any questions about a return, write to customerservices@ormondejayne.com or telephone the boutique on +44(0)20 7499 1100.